An open work order is unbilled work — labor and parts spent but not yet turned into money — and a pile of aging open orders is cash the dealership has laid out and not collected. Controlling work-in-process is controlling the shop’s cash, and stalled jobs are where it leaks. Open work orders are uncollected…
A comeback is a job done twice — free the second time, plus a customer who now doubts the shop. It’s one of the most expensive things a shop produces, and the fast-but-wrong technician who generates comebacks costs more than a careful one who’s a little slower. The comeback costs more than the redo When…
The technician shortage is the single biggest constraint on most service departments — the work is there, the trained people to do it aren’t — which makes growing and keeping techs a core management job, not an HR afterthought. The shop that can’t staff the bays can’t deliver the uptime the dealership sells. The shortage…
A field service program is how the dealership delivers uptime where the customer actually works — in the field, when a machine is down and every hour counts — and run well it’s both a differentiator competitors can’t easily match and a genuine profit center. Run poorly it’s wasted trips and burned trucks. The difference…
